IRCTC's AskDisha 2.0: AI Chatbot Simplifies Train Ticket Booking, Refunds & Information

To streamline the process of booking train tickets and accessing various train-related services, Indian Railways, through the Indian Railways Catering and Tourism Corporation (IRCTC), offers an intelligent AI chatbot called AskDisha 2.0. This chatbot provides users with a suite of convenient services, including ticket booking, refund processing, and essential information retrieval.

Here's a comprehensive overview of the IRCTC's AI chatbot and how it can enhance your travel experience.

What is AskDisha 2.0?

AskDisha 2.0, also known as Digital Interaction to Seek Help Anytime, is an AI and machine learning-powered chatbot developed by CoRover.AI. This sophisticated chatbot supports multiple languages, including Hindi, English, and Hinglish, and is seamlessly integrated into both the IRCTC mobile app and website.

This innovative tool simplifies access to a wide range of services offered by the train ticket booking platform. With AskDisha 2.0, users can effortlessly book tickets, check their PNR status, cancel tickets, and perform various other tasks using simple, intuitive commands.

Beyond text-based interactions, AskDisha 2.0 also supports voice commands, offering users the flexibility to access services hands-free.

Key Services Offered by AskDisha 2.0

AskDisha 2.0 provides a comprehensive suite of services to enhance the user experience:

• Book Ticket
• Check PNR Status
• Cancel Ticket
• Get Refund Status
• Change Boarding Station
• Check Booking History
• View E-Ticket
• Download ERS (Electronic Reservation Slip)
• Print & Share E-Ticket

Accessing AskDisha 2.0: A Step-by-Step Guide

AskDisha 2.0 is readily accessible through both the IRCTC website and the mobile app:

On the IRCTC Website:

1. Visit the official IRCTC website.
2. Locate the AskDisha 2.0 logo, typically found in the bottom right corner of the homepage.
3. Enter your query in the text box provided or simply begin typing.
4. Alternatively, click the 'microphone' icon to use voice commands.

On the IRCTC Rail Connect App:

1. Download the IRCTC Rail Connect app on your smartphone.
2. Find the AskDisha 2.0 icon.
3. Start typing or speaking your query to initiate the interaction.